• SureForms Pro (1 year free)
• SkillJet Academy access

This guide will walk you through exactly how to claim both of them. Don’t worry, the process is quick and simple.

Step 1: Head Over to Your Complimentary Access Page

• Log in to your ZipWP account.
• Once you’re inside, look for the “Complimentary Access” section in my account.

• You’ll see two separate Claim buttons: one for SkillJet and another for SureForms Pro.

You’ll find all your complimentary access options listed on this page.

Step 2: Claim Your SkillJet Access

SkillJet is where you’ll find premium training courses to sharpen your skills. Here’s how to claim it:

1. Click the “Claim SkillJet” button.
2. Right after that, check your email inbox (and spam folder, just in case).
3. You should see an email with your SkillJet login details.
4. Use those credentials to log in to SkillJet Academy.

Once logged in, explore the wide library of marketing, design, and WordPress courses at no extra cost.

Step 3: Claim Your SureForms Pro Access

SureForms Pro lets you build smarter, more powerful forms for your WordPress websites. With Business Cloud, you get a full year free.

Here’s how to activate it:

1. On the same Complimentary Access page, click “Claim SureForms Pro.”
2. A special 100% off coupon code will be generated for you and sent to your email.
3. Visit the SureForms Pricing Page.
4. Choose the plan you’d like and apply the coupon during checkout.
   • This will give you 1 year of SureForms Pro completely free.
5. Once checkout is complete, you’ll get your license key.
6. Use the license key on any WordPress site you want.

And just like that. You’re upgraded

By now, you should have access to both:

• SkillJet → for learning and growing
• SureForms Pro → for building amazing forms with AI

Both of these are included at no extra cost with your ZipWP Business Cloud plan.

If you run into any issues, our support team is always ready to help.

When You’re Eligible for a Refund

• You’re within 7 days of your first purchase.
• If you reached out to us and the issue couldn’t be resolved in a timely manner, you’re eligible for a refund.

When You’re Not Eligible for a Refund

• It’s past the 7-day refund period: Refunds are strictly limited to the first 7 days after purchase.
• You’re requesting a refund for a subscription renewal: Renewals and repurchases are not covered under our refund policy.
• You’ve already exported or migrated a site: This indicates that the product has been used and its core value delivered.
• You’ve heavily used ZipWP features: If you’ve created multiple sites or used most of your AI credits, we may not be able to process a refund.
• You’re unfamiliar with WordPress: We provide resources and support to help you get started, but refunds aren’t granted for general confusion or learning curves.
• You’ve changed your mind or had different expectations: ZipWP includes a free plan so you can explore features before purchasing. Refunds are not issued for buyer’s remorse or unmet expectations that weren’t part of the described offering.

How to Request a Refund

Follow these simple steps to submit a refund request:

• Navigate to the Plan and Billing section.

• Click on “Change Plan” button.

• Find the order for which you’d like to request a refund.

• If you’re within the 3-day refund period, you’ll see a Request Refund button—click it.

• Fill out the refund request form, including your feedback and submit the form.

Once submitted, our team will review your request and send you an email confirmation with the next steps in next 24-48 hours.

Note: If the Request Refund button isn’t visible, it means the 3-day refund period has expired based on your original purchase date, and you’re no longer eligible for a refund.

We hope this guide clarifies our refund process for you! If you have any further questions, feel free to reach out to our support team.

Understanding the Issue

This message appears when there is a restriction on your account or if the account was previously deleted. To continue using ZipWP, we need to manually remove these restrictions.

Why can’t you recreate your account immediately if it was deleted?

To maintain the integrity and security of our user data, our system prevents immediate recreation of deleted accounts. This helps us manage potential misuse and ensures that all account-related activities are secure and properly monitored

Steps to Resolve the Issue:

• Please reach out to our support team for assistance. You can contact us from here.
• To expedite the process, please provide us with the following information:
  • Did you previously delete your account? 
  • What was your last interaction with the ZipWP platform?

Please note that the removal of restrictions is a manual process. Our team will work diligently to resolve the issue as quickly as possible. However, it may take a few days. Your patience and understanding during this time are greatly appreciated.

Conclusion

We understand that account restrictions can be frustrating, and we are here to help you resolve them as swiftly as possible. if you provide us with detailed information about your recent interactions with your account, you can help us expedite the process. Thank you for your cooperation and patience.

If you have any further questions or concerns, please do not hesitate to contact our support team.

Create Instant WordPress Websites

With ZipWP, you can quickly set up instant websites to experiment with your desired plugins, themes, or updates.

You can create these sites in seconds either from your ZipWP dashboard or by using the try.new command in your search bar.

This feature is available in all plans, from Free, Pay Per Use, Pro, to Business.

AI Sites

You can instantly create the first draft version of your website using AI. This is the same as creating a complete website.

This means ZipWP generates a complete website, including images, and text using AI, and if the first draft doesn’t fully meet your requirements, you can customize it later to suit your preferences.

The number of AI websites you can generate changes based on your plan:

• Free: 3 AI sites Generations total
• Pay Per Use: 5 AI sites Generations total
• Pro: 5 AI sites Generations Per Day
• Business: 10 AI sites Generations Per Day

Mark Websites As Permanent

With the ZipWP Free plan, your websites stay active for 24 hours, offering a straightforward and effortless experience.

On the other hand, websites created in the other premium plans are automatically set as permanent by default. These websites do not expire after any specific duration, although you have the option to mark them as temporary if desired.

The number of permanent sites allowed varies in each plan:

• Free: No permanent sites allowed.
• Personal: 5 permanent sites.
• Pro: 10 permanent sites.
• Business: 20 permanent sites.

Disk Space

Disk space allows you to allocate storage space for website files and data. You can create as many websites as you want as long as you have the necessary disk space available for them.

Here’s how much disk space you have available according to your plan:

• Free: No disk space.
• Pay Per Use: No disk space.
• Pro: 10 GB of disk space.
• Business: 20 GB of disk space.

AI Credits

AI Credits determine the amount of AI you can use within ZipWP. Think of them as units that are consumed each time you use ZipWP AI.

These AI Credits are not consumed when you’re building a complete website with AI.

However, they are spent under the following conditions:

• When using ZipWP AI alongside Starter Templates.
• When using ZipWP AI with Spectra.

For example, if you personalize full website pages using ZipWP AI in Starter Templates, 5000 of your AI Credits will be deducted from your ZipWP account.

You can monitor your remaining AI credits by accessing the Usage tab in your ZipWP account.

To gain a deeper understanding of our AI credits and how their usage is calculated, check this article.

The number of AI credits provided varies according to each plan:

• Free: 1000 AI Credits Total.
• Pay Per Use: 10,000 AI Credits Total.
• Pro: 20,000 AI Credits monthly.
• Business: 100,000 AI Credits monthly.

Invite Team Members

With the ZipWP Business plan, you have the option to invite up to 10 team members to your ZipWP organization. ZipWP organizations basically help manage websites, billing, and control access.

You can choose to invite clients or team members to join your organization in ZipWP, allowing them to assist in managing or viewing the websites you create.

The invited members can generate AI sites as well as experiment with any themes, plugins, or updates on the ZipWP sites.

You can find more information about inviting and managing team members in this article.

This feature is exclusively available with our Business plan.

White Label Your Domain

All websites created with ZipWP have the default URL with the domain zipwp.link. However, you can customize this domain to represent your brand and enhance brand authenticity.

This is also known as white-labeling your domain. To do this, first select your organization from the sidebar and click on the Manage button next to it. Then, just select this option to rename your domain.

You can learn how to do this here in our docs.

White label is only available with our Business plan.

Exclusive VIP Support

We provide satisfactory support to all our customers. Each plan holders receive premium support to ensure their tickets are promptly addressed, ensuring their systems remain stable and secure.

This means we have a dedicated support ready to answer all your questions 24/7. You can count on us to deliver long-term professional support and complete satisfaction.

Clone Your Websites

With ZipWP, you can quickly duplicate your existing websites, saving time and effort in your workflow.

Whether you’re creating templates or experimenting with designs, cloning offers a simple way to replicate your ZipWP sites.

Cloning websites is available only with our Pro and Business plan.

SFTP Support

Secure File Transfer Protocol (SFTP) is essential for WordPress sites as it ensures the safe transfer of sensitive files.

You can enable SFTP in your ZipWP account to ensure the security of your file transfers.

Enabling this feature allows you to securely transfer files, protecting your login credentials, themes, plugins, and content from potential security threats.

For further information on our SFTP settings, refer to this article.

SFTP is only available with our Pro and Business plan.

AI Wireframe Builder (Beta)

Additionally, you gain access to one of the most useful features – the AI Wireframe Builder – helping you build advanced websites like e-commerce or course websites efficiently.

This will soon be available with our Business plan.

Comparison Between Plans

Along with these, ZipWP provides many more features with each plan. Here’s a comparison between all the plans available for better understanding.

Features	Free	Pay Per Use	Pro	Business
Instant WordPress Spinup
Temporary Website Expiry Time	24 hours	15 days	15 days	30 days
Disk Space			10 GB	20 GB
AI Credits	1000 AI Credits Total	10,000 AI Credits Total	20,000 AI Credits Monthly	100,000 AI Credits Monthly
Team Members	1	1	1	10
White Label Domain
AI Wireframe Builder (Beta)
Restore Expired Sites
Clone Sites
SSH/SFTP Access

In summary, upgrading to our premium plans provides you with the tools you need to build and manage websites more effectively. You can check out all of our plans here.

Hope this helps you make informed decisions about purchasing ZipWP paid plans based on your needs. However, if you have more questions, please feel free to reach out to us at support@zipwp.com!

This document outlines the steps you must follow for the account deletion process.

The current account deletion process involves submitting a support ticket, and our dedicated support team will handle your request with care.

If You Have An Active Subscription:

Please follow these steps to request the deletion of your account if you have an active subscription associated with your ZipWP account:

1. Go to our Contact Us page.
2. Fill out the form you see on the screen. Please make sure to enter the email address registered with the account you wish to delete.
3. Provide a clear subject for your request, such as “Account Deletion Request/Subscription Cancel.”
4. In the message body, please tell us the reason why you want to delete your account and cancel your subscription.
5. Check the captcha and submit your form.

Once we receive your request, our support team will promptly communicate with you via the email you provided and help you cancel your subscription and delete your ZipWP account.

If You Do Not Have Any Active Subscription:

If you do not have a paid subscription, you can simply follow the steps below to delete your account.

• Click on “My Account.”

• Select the “Permanently Delete My Account” option.

• Click on the “Delete Account” button.

• Enter your account password. If you don’t remember your password or used Google Sign-in to create your account, you can reset your password and then enter it.

• Click on the “Delete” button.

Once done, your account will be removed from our systems.

We sincerely value your time and experience on our platform. If you have any further questions or concerns, please feel free to contact us using the same contact form.

For example, if you are currently on a Business plan of ZipWP and want to switch to a Pro plan instead, you can do it by yourself.

Just go to your ZipWP dashboard and follow a few simple steps to change your current plan.

Here are the steps that you need to follow:

• Go to the ZipWP dashboard.
• Click on your profile and click on the Manage Billing/Manage Plan option.

• On your Billing dashboard, you’ll find your active ZipWP plans. Click on the plan that you want to upgrade or downgrade.

• Next, under the Update Plan section, choose the plan you wish to switch to and click on the Next button.

• Select and save the preferred payment method by entering the needed payment information.

On the next screen, review the due amount summary if any, and click the Confirm button. This schedules a plan upgrade upon the next billing date.

That’s it! Your plan will be scheduled for an upgrade or downgrade.

To simplify billing calculations during upgrades and downgrades, we’ve kept things simple. When you downgrade a plan, the downgrade is scheduled for the next billing cycle, eliminating the proration of charges.

This allows you to continue enjoying your higher plan features until the next billing date. When the next billing date arrives, your plan will be downgraded to the one you choose.

In the case of upgrading a plan, your upgrade will happen immediately so you can start enjoying the benefits of the higher plan right away.

Hope this document helped you understand the process of downgrading or upgrading your Zip plans. However, if you still have questions, please feel free to contact us!